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PRIVACY POLICY

Introduction

We are LATTICEX INTERNATIONAL LIMITED, a company limited by guarantee and incorporated in Singapore ("we" or "us").
Your privacy is important to us. We are committed to protecting the privacy, confidentiality and security of the personal data we hold by complying with the requirements under applicable laws and regulations. We are equally committed to ensuring that all our employees, service providers and agents uphold these obligations. 
This policy explains how we collect, hold, process, use and disclose personal data within our organisation.

How we collect personal data

We collect personal data about you in the following ways:

  • where you register for an account or to receive emails from us
  • when you order products or services from us
  • when you submit a query or request to us
  • when you respond to a survey that we run or fill in forms on one of our websites
  • by tracking your use of our websites and mobile applications
  • from public sources
  • from examination of public and private blockchains
  • from third parties who are entitled to disclose that information to us
  • when you apply for a job with us
In some cases we may be required by law to collect certain types of personal data about you.
Where we collect personal data from you, we will generally do so ourselves. However, in some cases we may collect personal data from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us because they think you may be interested in our products or services.

Kinds of personal data we collect, hold, process, use and disclose

The kinds of personal data that we collect, hold, process, use and disclose about you may include:

  • identifying information, such as your name and date of birth
  • contact information, such as your postal address, email address and telephone number
  • personal information
  • social media handles and other social media profile information that you make available to us or to the public
  • blockchain identifiers, such as blockchain addresses and public keys
  • usernames and passwords that you create when registering for an account with us
  • details of any products or services that we provide to you
  • information about how you use the products and services we provide 
  • records of our communications with you, including any messages you send us
Without this information, we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.

Purposes for which we collect, hold, process, use and/or disclose personal data

We collect, hold, process, use and/or disclose personal data about you for the following purposes:

  • to verify your identity when you are dealing with us
  • to determine your eligibility for any of our products or services
  • to determine your compliance with the terms and conditions that apply to any of our products or services and applicable law
  • to enable us to provide our products and services
  • to improve our website based on your information and feedback 
  • to answer your queries and requests
  • to conduct "know-your-client" processes
  • to comply with any applicable rules, laws or regulations, regulatory policies, industry codes of practice or guidelines, judgments, orders, notices, directions or requests issued by any court, or any administrative, governmental or regulatory body, whether in Singapore or otherwise, including but not limited to rules and regulations relating to anti-money laundering and countering the financing of terrorism and the carrying out of audit checks, surveillance and investigations
  • to carry out market analysis and research
  • to monitor use of our products and services
  • to assess, maintain, upgrade and improve our products and services
  • to carry out education and training programs for our staff
  • to manage and resolve any legal or commercial complaints or issues
  • to carry out planning and forecasting activities and other internal business processes
  • to keep you informed about our activities, including by sending out newsletters
  • to connect you with our users of our products and services
We may also collect, hold, process, use and/or disclose your information for other purposes in accordance with your requests or instructions.

Direct marketing

We may from time to time use your personal data in order to send you marketing materials about products or services that we think you may be interested in (including in some cases products and services that are provided by a third party). We may not use your personal data unless we have received your consent or otherwise in accordance with applicable laws. You can withdraw your consent to receiving marketing communications from us by contacting us at service@latticex.foundation.

We may use your following personal data for the purpose of direct marketing:

  • identifying information, such as your name and date of birth
  • contact information, such as your postal address, email address and telephone number
  • products and services portfolio information and demographic data held by us from time to time

We may use your personal data to market the following products and/or services to you:

  • our decentralized computing technology and solutions
If we use your personal data in any direct marketing communications, you have the right to request that we provide you with the source of that personal data. There is no fee for requesting this information. We will provide you with the source of the personal data, unless it is impracticable or unreasonable to do so.
Please indicate your consent to receiving information relating to the above by contacting us at service@latticex.foundation or by clicking the button indicating consent where appropriate.
We may also use and disclose your information for other purposes in accordance with your requests or instructions.

People to whom we may disclose personal data

We may share personal data about you with:

  • your representatives, advisers and others you have authorised to interact with us on your behalf
  • our staff who need the information to discharge their duties
  • related entities within our corporate group
  • our business partners, agents and service providers
  • payment system operators and financial institutions
  • prospective purchasers of all or part of our business or a related entity
  • professional advisers who we engage to provide advice on our business
  • government authorities who ask us to disclose that information, or to other people as required by law
We may also collect, hold, process, use and/or disclose your information to other organisations in accordance with your requests or instructions.
In some cases the people to whom we disclose your personal information may be located overseas. Further, we may have servers located overseas. The jurisdictions in which these people and/or servers are likely to be located include the US, Japan, Singapore. There may not be in place data protection laws which are substantially similar to, or serve the same purposes as the applicable data privacy laws in Singapore. This means your personal information may not be protectd to the same or similar level in Singapore.

Cookies

We use cookies to monitor and observe your use of our websites, compile aggregate data about that use, and provide you with a more effective service (which may include customising parts of our websites based on your preferences and past activities on those websites). "Cookies" are small text files created and stored on your hard drive by your internet browser software, in order to hold relevant information about the web page you are currently viewing. Most internet browsers have a facility that will allow you to disable cookies altogether – please refer to your browser's help menu to find out how to do this. While you will still be able to browse our websites with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly.

Storage and security of personal data

We generally store the personal data that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats that you become aware of.
We also take steps to monitor access to and modification of your information by our staff, and ensure that our staff are aware of and properly trained in their obligations for managing your privacy.

Retention of personal data

Your personal data will only be kept as long as required for the purposes for which such personal data was collected, held, processed, used and/or disclosed, or for any legal or business purposes.
We may retain your personal data for a period of up to seven (7) years, or for such longer period if the purpose for which that personal data was collected is served by retention of the personal data, and retention is necessary for legal or business purposes. At our discretion, we may retain personal data for longer than the said period if we consider it necessary or desirable to do so to meet our legal or regulatory obligations. 

Access and correction

If you want to access any of the personal data that we hold about you or to correct some aspect of it (for example, because you think it is incomplete or incorrect), please contact our privacy compliance team using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.
Even if you do not request access to and/or correct your personal data held by us, if we are satisfied that, having regard to the reasons for which we hold your personal data, that personal data is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

Your consent

By using our website, providing personal data and/or using any of our products or services, you agree that:

  • you consent to this privacy policy, as updated from time to time; and
  • if you have provided personal data to us relating to any other person, you:
    • have a right to provide that information;
    • have provided a copy of this privacy policy, as updated from time to time, to that person; and 
    • each such person has agreed to those terms.

Complaints

We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal data and think we may have breached any applicable privacy laws, or any other relevant obligation, please contact our privacy compliance team using the contact details set out below. We will make a record of your complaint and refer it to our internal complaint resolution department for further investigation. We will deal with the matter as soon as we can, and keep you informed of the progress of our investigation.

Changes to this policy

We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.

Contact details

If you want any further information from us on privacy matters, please contact our privacy compliance team at service@latticex.foundation.